Return Policy

 

You may purchase merchandise from this Web site by using any one of the payment options listed on akirdste.com Akirdste reserves the right to change its payment procedures at any time without prior notice to you.

Returns

 

Some items may be returned within 30 days of receipt of shipment. If 30 days have gone by since receipt of shipment, unfortunately, we can’t offer you a refund or exchange. All returns require a Return Authorization. Returns may be initiated by contacting us via email at akirdste@gmail.com to receive a return authorization. You must receive a return authorization before shipping your item(s). Returns received without the Return Authorization will be refused and returned to the customer. The original item must be returned in its original packaging with the receipt or proof of purchase within 7 days of receiving the return authorization. If the item is not returned within 7 days of receiving the return authorization your return will be refused and sent back to the customer.

 

Non-Returnable items: There are some items that cannot be returned or exchanged. The following items are non-returnable and we offer no refunds or exchanges:

  • Any item (s) not in its original condition, is damaged or missing parts for reasons not due to our error

  • Personal care products (soap, lotion/moisturizer, body butter, bath bombs, scrubs, etc.)

  • Gift cards

  • Custom ordered products

  • Sale items

  • Discontinued items

  • Final Sale items

  • Gifts baskets containing personal care items

  • Other select items, as noted on the product description page

 

Refunds

Most refunds are issued based on the payment method used at the time of purchase.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item(s). We will also notify you of the approval or rejection of your refund. Shipping costs are non-refundable.

If you are approved, your refund will be processed, and a credit (minus the shipping cost) will automatically be applied to your credit card or original method of payment, within a certain amount of days, depending on your card issuer’s policies.

 

Late or missing refunds

If you haven’t received a refund within 15 days after you were notified that your refund has been approved, contact your credit card company and bank as there may be some additional processing time before your refund is officially posted. If you have contacted your credit card company and bank and you still have not received your refund, please contact us for further assistance.

 

Exchanges

We only replace items if they are defective or damaged upon receipt. The original item must be returned in its original packaging within 7 days of receiving the return authorization to avoid being charged for both the original and exchange items. The replacement item will be the same item that was purchased. Exchanges will not be made for a different or similar item.

 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.

 

Shipping Returns

To return your item(s), you should mail your item(s) to:

Akirdste, LLC

9595 Poole Rd.

Villa Rica, GA 30180

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary. Although not required, you should consider using a trackable shipping service or purchasing shipping insurance when returning your item(s). We don’t guarantee that we will receive your returned item(s).

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